What Can You Expect From Kramer and Sons?

As a family owned and operated business, we think of our customers as a part of our family. We realize that without you our family circle would be incomplete.

Here’s what you can expect as a member of the Kramer and Sons family:

Real People Answering The Phones

Isn't it maddening to reach a company answering service when your air conditioner abruptly stops working, your basement is filed with water, or your water heater has seen its last day? At Kramer and Sons our phones are staffed by Kramer employees from 7:00am-5:00pm.

Caring, Professional Customer Service Representative

Reaching a live voice on the other end of the phone isn't much comfort if that person is unfriendly or incompetent. Providing superb customer services is our mission, not an inconvenience. When you call Kramer and Sons you will be treated with courtesy and respect by all of our employees. That's our goal, and your right as a member of the Kramer and Sons family.

Convenient Scheduling

Your time is valuable, your schedule is full. We'll be there sometime today just won't work. We make it a priority to accommodate your busy and ever-changing schedule. We understand that with work schedules and family needs to attend to, no one can sit at home guessing when a technician will show up. By offering four time blocks throughout the day and advance notice to your home, cell or work phone, we strive to make our visit as convenient as possible. For most service calls, we can provide up to 30-45 minutes advance notice of the technician's arrival. Would you like a phone call to your office with one hour notice of the technician's arrival? Consider it done!

Kramer and Sons offers convenient online scheduling and a mobile site that allows you schedule service directly from your smart phone! 

Firm Price Quotes

You approve the price before we do the work. Kramer and Sons technicians will perform a thorough inspection of the job and provide you with any options and the full price before any work begins. You will never have to wonder about hidden charges or a technician camping out at your home to increase the labor rates. The price you approve is the price you are charged. And that's final! 

Guarantee Performance

From the installation of a garbage disposal to a heat pump, no matter which product or service you purchase from Kramer and Sons, you will know that you are covered. Our written guarantees offer you the protection you deserve. Many of our products have extended or even lifetime warranties. Kramer and Sons 23 yea history is your assurance that we will be here to stand behind those warranties. 

Protection & Security

You can never be too cautious when allowing a stranger in your home. Your security begins with our hiring process. All applicants at Kramer and Sons are subjected to drug testing and criminal background checks as part of our screening process. When our service technician arrives at your door, expect to see him in full company uniform, ready to present you with his business card. For added peace of mind, we instruct our technicians to park the company vehicle whee it is readily visibly so that you know who is at your door. 

Respect for Your Property

Plumbing, heating and air conditioning can be a messy job, but your home won't be. A Kramer and Sons technician will arrive ready to protect your home with rubber gloves, shoe covers, drop cloths, vacuum cleaners and cleaning supplies

Our "Mess Free or No Fee" policy ensures that your home will be protected and respected. You won't pay until the work area sis as clean as we found it, guaranteed!

Qualified Service Technicians

Technological advances and ever-changing codes have made continuous training a requirement. Kramer and Sons constantly invests in continuing and advance education and training our service technicians. A company that does not invest in educating its employees is not a company you want to do business with!

Complaints Handled Promptly and Courteously

No matter how good the company might be, human error may rear its head from time to time. At Kramer and Sons we want to recruit customers for a lifetime, not for just a single job. You're family, so we promptly and courteously resolve all problems, even if it costs us money. We're not satisfied with the job unless you are! 

Welcome to the family!