What Can You Expect From Kramer and Sons?

As a family owned and operated business, we think of our customers as a part of our family. We realize that without you our family circle would be incomplete.

Here’s what you can expect as a member of the Kramer and Sons family:

Real People Answering The Phones

Isn't it maddening to reach a company answering service when your air conditioner abruptly stops working, your basement is filed with water, or your water heater has seen its last day? At Kramer and Sons our phones are staffed by Kramer employees from 7:00am-5:00pm.

Caring, Professional Customer Service Representative

Reaching a live voice on the other end of the phone isn't much comfort if that person is unfriendly or incompetent. Providing superb customer services is our mission, not an inconvenience. When you call Kramer and Sons you will be treated with courtesy and respect by all of our employees. That's our goal, and your right as a member of the Kramer and Sons family.

Convenient Scheduling

Your time is valuable, your schedule is full. We'll be there sometime today just won't work. We make it a priority to accommodate your busy and ever-changing schedule. We understand that with work schedules and family needs to attend to, no one can sit at home guessing when a technician will show up. By offering four time blocks throughout the day and advance notice to your home, cell or work phone, we strive to make our visit as convenient as possible. For most service calls, we can provide up to 30-45 minutes advance notice of the technician's arrival. Would you like a phone call to your office with one hour notice of the technician's arrival? Consider it done!

Kramer and Sons offers convenient online scheduling and a mobile site that allows you schedule service directly from your smart phone! 

Firm Price Quotes

You approve the price before we do the work. Kramer and Sons technicians will perform a thorough inspection of the job and provide you with any options and the full price before any work begins. You will never have to wonder about hidden charges or a technician camping out at your home to increase the labor rates. The price you approve is the price you are charged. And that's final! 

Guarantee Performance

From the installation of a garbage disposal to a heat pump, no matter which product or service you purchase from Kramer and Sons, you will know that you are covered. Our written guarantees offer you the protection you deserve. Many of our products have extended or even lifetime warranties. Kramer and Sons 23 yea history is your assurance that we will be here to stand behind those warranties. 

Protection & Security

You can never be too cautious when allowing a stranger in your home. Your security begins with our hiring process. All applicants at Kramer and Sons are subjected to drug testing and criminal background checks as part of our screening process. When our service technician arrives at your door, expect to see him in full company uniform, ready to present you with his business card. For added peace of mind, we instruct our technicians to park the company vehicle whee it is readily visibly so that you know who is at your door. 

Respect for Your Property

Plumbing, heating and air conditioning can be a messy job, but your home won't be. A Kramer and Sons technician will arrive ready to protect your home with rubber gloves, shoe covers, drop cloths, vacuum cleaners and cleaning supplies

Our "Mess Free or No Fee" policy ensures that your home will be protected and respected. You won't pay until the work area sis as clean as we found it, guaranteed!

Qualified Service Technicians

Technological advances and ever-changing codes have made continuous training a requirement. Kramer and Sons constantly invests in continuing and advance education and training our service technicians. A company that does not invest in educating its employees is not a company you want to do business with!

Complaints Handled Promptly and Courteously

No matter how good the company might be, human error may rear its head from time to time. At Kramer and Sons we want to recruit customers for a lifetime, not for just a single job. You're family, so we promptly and courteously resolve all problems, even if it costs us money. We're not satisfied with the job unless you are! 

Welcome to the family! 

Furnace, Air Conditioner, Coil, Electronic Air Cleaner and Humidifier Install - 8/20/12

On Monday we completed a new install for one of our long-time customers. The initial call began on 8/15 when the customer reported that the air conditioner  in their home was not cooling the home well or maintaining the set point temperature at the thermostat. After initial diagnostics, Marty Kramer, HVAC Service Manager, found that the compressor valves were not functioning properly. Our recommendation to the customer was to replace the entire system due to the age and necessary repairs. The furnace was roughly 25 years old and the air conditioner was 13 years old. 

After presenting the customer with replacement options, they chose to go with a new Amana two-stage Air Conditioner, Goodman two-stage variable speed 80% gas furnace with 3 ton cased coil, Honeywell Electronic Air Cleaner and an Aprilaire 700 M Humidifier. We also installed a new comfort net communicating thermostat.  This install came with a manufacturers lifetime warranty for the heat ex-changer for the furnace and the compressor for the AC condenser. Also included for the furnace, coil, condenser and humidifier is a 10 year parts warranty. As with all of Kramer and Sons new installations, we also provided a 1 year parts and labor warranty. 

Are you looking to replace your heating and/or cooling system? Call Kramer and Sons at (703) 360-6400 so that we can discuss options that best suit your family and home needs. 

Updated: Customer review

Kramer and Sons gave us three solutions to our ailing HVAC system ranging from limping it along to replacing the whole works.  Their analysis was thoughtful and clearly presented with pros and cons.  We decided to replace the whole thing.  They did the work within four days of our accepting the estimate.  Because the unit we had signed up for was out of stock at the dealer, the dealer upgraded it at no extra cost but Kramer still called to make sure we would find the upgrade acceptable (yes, please!). Kramer and Sons explained how they were going to do the job to get us functioning air conditioning in a day, and finish up with the extras on the second day.  They showed up right on time both days and were friendly and professional.  The job they did with the humidifier and air cleaner on the furnace was practically art work it was so neatly executed.  After they finished, they took time to make sure we understood how to work the control panel and how to care for the air cleaner.  

Kramer and Sons have helped us twice, once for a smaller job and now for this huge job.  We could not have been more pleased.

Kramer and Sons Now Providing Heating and Air Conditioning Services

Kramer and Sons Plumbing Services Inc. recently expanded the current services portfolio to include heating and cooling services We have provided plumbing services to Northern Virginia residents since first opening its doors in 1989.

Martin Sr. and Pam Kramer started the business over 20 years ago from the basement of their home in Alexandria, VA.  Since that time, we have experienced tremendous growth. In 1999, we expanded our services to include underground sewer and water line replacement and repair.  A 5 time winner of the Angie’s List Super Service Award and other professional accolades, we have made a commitment to being a premier customer service company that happens to specialize in plumbing—and now heating and cooling.

Marty Kramer Jr. comes with 15 years of heating and cooling industry experience. As the HVAC Service Manager, Marty manages  the heating and cooling division services, which will include:  heating and cooling preventative maintenance inspections, service agreements, heating and air condition repairs, humidifier and air cleaners repair and replacement, heat pump service, indoor air quality, and free second opinions on heat exchanges and compressors.

Seth Kramer, present company owner and Plumbing Services Manager, is excited about the company’s new venture. “Kramer and Sons has taken pride in our plumbing services over the years and customers have appreciated that commitment.  We’re especially pleased that the company can now take this step into HVAC services. Pride in our Past, Faith in our Future is our company motto. We started with humble beginnings and so far, the future is looking bright.”

Visit us at www.kramerandsonsplumbing.com for more information on our current services offered. 

Heating and cooling services will began on April 1, 2012.